Terms of service
These conditions aim to define the General Terms of Sale between Casualchic Unipessoal Lda (NIF514497858) headquartered at Rua da Conceição 4465-089 São Mamede de Infesta - hereinafter KIWINI the label, and the User, from the moment of purchase to the various services provided by Casualchic, such as payment methods and order delivery conditions.
Access to and use of this site as well as the products and services available are subject to various conditions.
By using this site, you agree to the site's terms of use, which may be updated occasionally. We advise visiting this page regularly to stay informed of any changes that may have been made to the Terms of Use.
Access to this site is allowed temporarily, and we reserve the right to withdraw or change services without prior notice. We are not responsible if, for any reason, this website is unavailable for a certain period. Occasionally, we may restrict access to some areas of this site.
In case of dispute, we inform that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.gov.pt, or Online Consumer Dispute Resolution identified on the website https://webgate.ec.europa.eu/odr.
The alternative dispute resolution entity to be contacted is the following:
Porto Consumer Information and Arbitration Center
Geographical coverage area – contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt Web: http://www.cicap.pt
Complaints Book - www.livroreclamacoes.pt
Orders
The User can place their order online at https://www.kiwinithelabel.com/.
To successfully complete your order, certain personal data such as your email address, name, address, phone number, etc., will be required. The User must fill in all mandatory fields for this purpose.
By making an online purchase, the User fully and completely accepts the general terms of sale, prices, and product descriptions covered in this transaction. These general terms of sale will be the only ones applicable between the two parties. If the product is unavailable, KIWINI the label commits to informing the User and refunding the amount paid within approximately 15 (fifteen) days from the date of knowledge of this unavailability.
The shipment of promotional items from the Kiwini brand does not include the brand's rigid box.
Important recommendation:
If you want to buy dresses for bridesmaids, we recommend making the purchase together to avoid small recurring color variances from new restocks.
These are variances that are only noticeable in comparison and therefore do not differ from the color in the photo, but they can happen with each new dye batch.
That is, do not buy 3 in one restock and 3 in the next restock. We advise you to buy everything together.
Deliveries
Mainland Portugal Shipping via CTT 4-7 business days
Shipments arrive in 4 to 7 business days, this period starting from the next business day after payment, you will also receive an SMS on the phone contact provided on our website (it must be a mobile contact) with the tracking number of your order and the estimated delivery day.
The shipping cost varies according to the weight of the order :
0-1.2kg: €7
1.2kg-2.3kg: €9
2.3kg - 3.4kg: €16
3.5kg - 9999kg: €22
Shipping via DPD PICKUP (3-6 business days)
Receive in 3-6 business days — The period starts counting from the next business day after payment.
The shipping cost varies according to the weight of the order :
0-1.2kg: €6
1.2kg-2.3kg: €8
2.3kg - 3.4kg: €15
3.5kg - 9999kg: €20
Shipping via DPD (1-3 business days)
Receive in 1-3 business days — The period starts counting from the next business day after payment.
The shipping cost varies according to the weight of the order :
0-1.2kg: €10
1.2kg-2.3kg: €12
2.3kg - 3.4kg: €18
3.5kg - 9999kg: €25
CTT Portugal — Madeira and Azores Islands
Shipments to the Madeira and Azores Islands take between 10-20 business days after being dispatched (this period starts counting from the next business day after payment)
The shipping cost varies according to the weight of the order:
0-1.2kg: €8
1.2kg-2.3kg: €10
2.3kg - 3.4kg: €13
3.5kg - 9999kg: €16
Spain - SEUR
Shipments take between 2-6 business days after dispatch (this period starts counting from the next business day after payment)
0-1.2kg: €9
1.2kg-2.3kg: €11
2.3kg - 3.4kg: €18
3.5kg - 9999kg: €25
Europe
Shipments take between 2-9 business days after dispatch (the period starts counting from the next business day after payment)
The shipping cost varies according to the weight of the order :
0-1.2kg: €15
1.2kg-2.3kg: €25
2.3kg - 3.4kg: €35
3.5kg - 9999kg: €45
Countries outside the European Union (including Spanish islands)
Shipments take between 10-30 business days after dispatch (this period starts counting from the next business day after payment)
The shipping cost varies according to the weight of the order:
0-1.2kg: €20
1.2kg-2.3kg: €25
2.3kg - 3.4kg: €30
3.5kg - 9999kg: €50
All order receptions must be signed as proof of receipt. From the moment of reception, the customer becomes responsible for the order, even if it is received by someone else at the indicated address.
If the customer provides the wrong address, does not pick up the order within the stipulated time, or wishes to exchange a product, the return shipping costs are entirely the buyer's responsibility. If the customer is not at the indicated address at the time of delivery, the order will be sent to the nearest CTT post office to the indicated address, and the customer will have 6 business days to pick it up. If the order is not picked up, it will be returned to KIWINI the label.
Delivery times for orders are set by the Carrier, and this estimate is based on the normal operation of all entities involved in the shipping and delivery of the order. All orders are shipped promptly by KIWINI the label; however, due to factors beyond KIWINI the label's control, delivery by the Carrier may occasionally experience slight delays due to transportation limitations.
NOTE: KIWINI the label is not responsible for any presumed delays in shipping by the Carrier.
NOTE: Slight delays may occur during holiday seasons or promotional campaign periods (due to the exponential increase in orders), so we cannot guarantee that the stated delivery time will be met.
NOTE: Slight delays may occur during holiday seasons or promotional campaign periods (due to the exponential increase in orders), so we cannot guarantee that the stated delivery time will be met.
Pricing Policy
Prices should be understood in euros, including taxes and fees. All prices shown include VAT (where applicable) at the legal rate in force. KIWINI the label reserves the right to change prices and specifications without prior notice.
Exchanges/Returns/Order Cancellations
Order cancellation before shipping:
1) The User can cancel the product order at no cost, provided the products have not yet been shipped and their request is seen in time, It is important to emphasize that the purchase is made independently by the customer and naturally the customer is responsible for their purchase; if their cancellation request is not seen in time, we cannot be held responsible.
2) If the User places an order and wishes to cancel it, they must immediately contact our Customer Support Service and request the cancellation of their order via the email info@kiwinithelabel.com. Only after this procedure is the order cancellation possible. If the cancellation request is successful, the User will be notified by email of this decision and the cancellation will be processed at no cost to the User.
When the order is being processed, it is not possible to make any changes to your order.
Exchanges and Returns
You can exchange/return your order within 14 days from the day you received your order. The item must be in the same condition as when you received it, with the respective tag and packaging.
To meet the deadline, communication regarding the exchange/return of the purchase must be made before the corresponding period ends. If the return or exchange is made after the respective deadline, the order will be returned to the customer after payment of the return shipping costs.
To make an Exchange/Return, communication must be made through our email (returns@kiwinithelabel.com)
In the email you send, you must include:
• Reason for contact: indicate whether you want an exchange or return;
• Order number (#00000);
• Identification of the items to be exchanged/returned.
The estimated response time is 1 to 3 business days, However, depending on the time, during peak periods it may take up to 5 business days.
We will try to respond to your request as quickly as possible.
You will have to wait for a response from us, where you will be explained how to proceed in case of Exchange/Return.
NOTE: We do not accept pre-reservations of items for exchange.
If the exchange is not due to reasons attributable to KIWINI the label, such as exchanges for color, size, or other characteristics, or due to changes of mind or errors by the customer when purchasing, the customer must be responsible for sending us the products in perfect condition with the respective tags, without any unjustifiable delay and within a maximum period of 14 days from the day they received their order. We do not accept exchanges or returns of items if the deadline mentioned is exceeded.
We do not accept exchanges/returns of items outside the European Union. Costs related to shipping for exchanges are the sole responsibility of the customer and are non-refundable, except in cases provided for (packing error or defective item).
Right of Withdrawal
In compliance with Decree Law no. 24/2014 regulating distance contracts to promote transparency in commercial practices and safeguard the legitimate interests of consumers, KIWINI the label informs the following:
- The consumer has the right to freely cancel their contract within 14 calendar days, without needing to provide any reason;
- The period to exercise the right of withdrawal expires 14 days from the day you take physical possession of the goods.
- In case of contract cancellation, you will be refunded no later than 14 days from the date we are informed of your decision to cancel the contract.
- We may withhold the refund until we have received the returned goods, or until you provide proof of shipment of the goods, whichever occurs first.
- You must return the goods (in the same condition as received, preserving the original packaging) without undue delay and no later than 14 days from the day you received your order. The deadline is considered met if you return the goods before the 14-day period expires.
- You must bear the direct costs of returning the goods.
To exercise your right of withdrawal, you must communicate your decision to withdraw from the contract via email (returns@kiwinithelabel.com), including the following information:
- Sender identification – Name and email address used to make the purchase - Online Order Number;
- Which item(s) to return.
You will have to wait for a response, as you will be later informed how to proceed and where to send it.
The estimated response time is 1-3 business days, we will try to respond to your request as soon as possible.
We do not accept exchanges/returns of items outside the European Union.
Right to refuse the order or cancel the purchase
KIWINI the label reserves the right to cancel any order, even if already confirmed, in the following situations, without liability for any damages or costs:
• The product is no longer available (payments will be refunded);
• Billing information is incorrect or unverifiable;
• The order is flagged by our Security Systems as an incorrect or potentially fraudulent order;
• Payment is not received within 24 hours after order acceptance; • If we have indications that the consumer is under 18 years old.
• If we have indications that the consumer is not an end consumer.
• If we detect that the price listed on the website is incorrect.
• If it is not possible to deliver the order to the specified address
ORDER AND RETURN POLICY FOR WEDDING DRESSES
1. Nature of the Items
Wedding dresses are special occasion items, with limited stock and high sensitivity to handling.
For this reason, specific shipping and return conditions apply.
2. Unit Limit per Order
To ensure fair availability for all customers:
• A maximum of 3 wedding dresses per order is allowed.
• Larger orders may be:
• Partially shipped
• Or canceled with full refund before shipping.
We reserve the right to contact the customer to adjust the order if excessive trying-on is detected.
3. Right of Withdrawal (Returns)
Under the terms of Decree-Law No. 24/2014 (distance sales), the customer has 14 days to return the item, provided that:
• The dress has not been worn
• Show no signs of use, makeup, perfume, or odors
• Not have been adjusted, washed, or altered
• Be returned with intact tags
• Be returned in the original packaging
Testing should be done carefully, without makeup, perfume, or body products.
4. Service Refusal Due to Abuse
We reserve the right to:
• Cancel orders
• Refuse future sales
• Limit shipments
Whenever a pattern of abusive use of the return policy is detected, namely systematic purchase for temporary use or stock blocking.
Newsletter
It is called Newsletter, the emailings, promotional offers, institutional newsletters, and information about the company sent directly to the User's email inbox. The User can manage their Newsletter subscription in their customer account on the KIWINI the Label online store.
The KIWINI the label Newsletter is exclusive to the KIWINI brand's website.
Intellectual Property
All content presented on this website is the exclusive property of KIWINI the label.
Applicable law and jurisdiction
Portuguese law applies to these General Terms of Sale.
In case of dispute, we inform that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, at website www.consumidor.gov.pt,, or Online Consumer Dispute Resolution identified on the website https://webgate.ec.europa.eu/odr.
The alternative dispute resolution entity to be contacted is the following:
Porto Consumer Information and Arbitration Center
Geographical coverage area – contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt Web: http://www.cicap.pt
Complaints book - www.livroreclamacoes.pt
Document changes
KIWINI the label may occasionally update this statement to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy to stay informed.
Contacts
This website is owned and managed by Casualchic Unipessoal Lda, company with tax identification number 514497858, headquartered at Rua da Conceição 4465-089 - São Mamede de Infesta, with email contact info@kiwinithelabel.com.
If you still have any questions, do not hesitate to contact us.
Updated on November 20, 2024